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Attention: Warranty period may not reflect warranty extension bought at point of purchase or local resellers. Please contact point of warranty extension purchase for services during extended warranty coverage. Warranty period may differ regionally; please kindly check with your point of purchase. Warranty invalid if damage/dysfunction caused by improper handling /usage, destruction. Warranty will be void if system has been disassembled by end-user or non-CSUSA-authorized repair centers. Warranty extension or special warranty package bought at point of purchase is not reflected in this chart. For service during extended warranty coverage, please contact point of purchase. Computer Services has officially announced the GSC (General System Coverage) Program to provide maximum Warranty Service for system PC products on the 1st of September, 1999. General System Coverage Program is designed to provide buyers outside Colorado, with satisfactorily performed services of their Computer Services systems within warranty.
The General System Coverage Program is available in Computer Services has Business sales representatives. The GSC Program is invalid in States where Computer Services does not have an authorized Global Service Member. If there is no GSC service center nearby, please call Computer Services Headquarters in Denver Colorado to see if other ways can be arranged.
This document describes the GSC service for Computer Services systems, including Office Power, School Master, Internet Gateway, Gamer DDR Dream, Executive Power, and any future models manufactured by Security Network Solutions, Inc. (Computer Services). This includes: Computer Services System Standard Warranty Full Labor and Parts Warranty Limited Software Warranty Limited International Warranty with GSC Product Registration General Step-by-Step Service Procedure for GSC End Users Computer Services System Standard Warranty includes "Full Labor and Parts Warranty", "Limited Software Warranty", and "Limited International Warranty" which are individually described below.
"FULL LABOR AND PARTS WARRANTY" :
Computer Services warrants its system products, including any accessories you have purchased from Computer Services, against defects in material and workmanship under normal use for a fixed period of time according to the chart below in labor and parts. This part of the Warranty is voided if the defect is caused by external force or user misuse/abuse. In case of any hardware failures, you are REQUIRED to return the system product's to the original place of purchase for services. If you are travel outside the country of purchase, you may return (ship-in or carry-in) the product's to Computer Services-GSC service center, at your shipping expense if incurred.
LIMITED SOFTWARE WARRANTY"
Preinstalled software is NOT part of the Computer Services System Standard Warranty. Computer Services only warrants that the preinstalled software is in normal working order under Microsoft® End User License Agreement (EULA). Computer Services is only responsible for INSTALLATION, NOT CONFIGURATION, of the preinstalled software. In addition, Computer Services is NOT responsible for any software you installed onto the system and any damages it incurs. For software issues, you should seek assistance from software vendors. When traveling out of the original state of purchase, in which servicing by the original vendor is not possible, you are granted the right to send the defected system product's to a member of Computer Services GSC NETWORK nearest your current location. If you cannot carry in and pickup the complete system personally, you are responsible for all shipment expense incurred. Individual modules are not accepted.
This part of the Warranty is for international travelers only. DOA (Dead On Arrival) service is inapplicable with this Program. If you are within the state of purchase, this Limited Interstate Warranty does not apply and you MUST return the product's to the original vendor. Product Registration is absolutely mandatory in order to receive GSC service..
To register, please fill-in the following information on the Registration Webpage at http://www.gobcb.com: Serial number of system Purchase date Owner information (name, address, phone, etc.) Other information For the detailed GSC contact information (e.g., company name, contact person/division, telephone number, FAX number, address) in any specific country, please first register your Computer Services system at the Registration Webpage, then send an e-mail with the system's serial number, and the country in which you request GSC service to info@gobcb.com
After your system PC registration is verified, we will reply to you the detailed GSC contact information of the specific country you requested. General Step-by-Step GSC Service Procedure for GSC End Users When you are traveling outside of your purchasing country and need service, please send your defective Computer Services system in whole with your "sales receipt or invoice" to the local GSC at your own expense. You are responsible for backing up all important data stored in your HD before requesting for GSC service. SNSI and Computer Services GSC will not be liable for any data loss during the service. Due to a vast number of language versions around the world, each GSC center may only offer O/S support (with customer's CD) and keyboard model (by local language) used in that particular country. Upon receiving your defective products, GSC is expected to finish the repair ASAP provided needed spare parts are available.
The warranty covers workmanship and defective materials of Computer Services system for a fixed period of time according to the previous chart, under normal use upon purchase. Computer Services will pay for the service charges incurred. After your system is fixed, you are requested to fill in the ¡§GSC Service Report¡¨, which can be obtained from Computer Services GSC, then returns it to the Computer Services GSC.